Patients at BMI Bath Clinic praise their care and say they would recommend their family and friends
Feedback from patients at BMI Bath Clinic in Bath has shown that 99.5% of those who received care there would recommend the hospital to their family and friends. In addition, 96.0% agree that the quality of their nursing care was very good or excellent.
The figures for the independent hospital in Combe Down were the findings of the independent survey operator Quality Health, which analysed responses of 1756 patients who responded to a questionnaire between 1 January 2017 and 31 December 2017.
Steve Pope, Consultant Orthopaedic Surgeon at BMI Bath Clinic states, “As a consultant in hip and knee surgery, it is not unusual to receive feedback from patients who have been under my care, highlighting the quality of life they have since been able to enjoy. I am delighted to see that this extends across the board at BMI Bath Clinic. Delivering excellent patient care is a team effort and these statistics are testament to the focus of the staff here – from reception, physiotherapy right through to surgery and after-care. By working closely together and with patients, we continue to set a high standard for rapid access to specialist care.”
The figures have been well received by the 240 staff who work at the hospital and who provide care for insured, self-pay and NHS patients. Over the past year, the hospital has seen a number of developments including the development of a dedicated Bath private GP service, providing quick and easy access to appointments at a time that suits the patient.
In 2018, the hospital is looking forward to bolstering its orthopaedic, urology and physiotherapy services, as well as enhancing its GP and nurse education programme, delivering training on a wide range of issues, such as infection prevention.
Quality Health also provides the same survey analysis and questions across the NHS.
Main image: Steve Pope, Consultant Orthopaedic Surgeon at BMI Bath Clinic and staff from departments across the private hospital come together to celebrate the news that 99.5% of those who received care there would recommend the hospital to their family and friends.
About BMI Bath Clinic
BMI Bath Clinic is a 75-bed hospital with 3 operating theatres. It provides a range of inpatient, outpatient and day-case specialties, including orthopaedic, spinal, general medicine, urology, ear nose and throat, and neurology, for routine and complex cases, and in 2017 provided services for almost 31600 patients. Diagnostic and specialist equipment on site includes MRI scanners, ultrasound, CT scanners, mammography and X-ray. Led by executive director Jacky Jones, the hospital employs approximately 240 healthcare professionals who provide services for NHS patients, for insured patients and for patients who choose to pay for their own care.
Visit: BMI Bath Clinic for further details.